Shipping Policy

Delivery & Shipping policy

At Created Gems (Diamos), we are committed to delivering your orders efficiently and on time. Please read our shipping policy carefully to understand how we handle shipping and logistics.

1. Shipping Availability

  • We currently accept and deliver only domestic orders within India.

2. Order Processing

  • Orders are processed within 1 to 3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Charges

  • Free shipping is available in Delhi NCR and on all orders above ₹1,00,000.
  • A standard shipping fee of ₹999 applies to:
    • Orders below ₹1,00,000, and
    • Orders outside of Delhi NCR.

4. Estimated Delivery Time

  • Delhi NCR: 3–7 business days
  • Other cities and towns: 8–10 business days
  • Remote or rural areas: 10–13 business daysNote: Delivery timelines may vary based on location, courier delays, or public holidays.

5. Order Tracking

  • Once your order is shipped, you will receive an email/SMS with:
    • The tracking number
    • Tracking link
    • Courier partner details
  • You can track your shipment via the courier’s website or through our Order Tracking Page.

6. Incorrect Address or Failed Delivery

  • Customers are responsible for providing a correct and complete shipping address.
  • If a package is returned due to:
    • An incorrect address, or
    • Multiple failed delivery attempts,
    • re-shipping charges may apply.

7. No Refunds Post Acceptance 

  • Due to the nature of our products, especially jewellery, no refunds or returns will be accepted once the item is accepted after delivery.

8. Safe & Insured Delivery

  • All orders are shipped fully insured for your peace of mind.
  • We urge customers to inspect the package carefully for any signs of damage or tampering before accepting or signing for delivery.

Need Help?

For any queries related to shipping or order status, feel free to contact us:
 📧 Email: contact@diamos.in
 📞 Phone: +91 98997 26555
 🌐 Website: www.diamos.in