Delivery Policy
At Diamos, we are committed to ensuring that your order reaches you safely and on time. Below is our delivery and shipping policy to keep you informed of our process.
1. Shipping Coverage
- We currently ship across India.
- For international shipping, please contact us at contact@diamos.in before placing your order.
2. Delivery Time
- Orders are typically processed and dispatched within 1–3 business days after payment confirmation.
- Delivery time varies based on your location:
Metro cities: 2–5 business days
Non-metro or remote areas: 5–7 business days
Note: Delivery may be delayed during public holidays, high-demand periods, or due to unforeseen courier issues.
3. Shipping Charges
- Free shipping is available on orders above ₹10000.
- A flat rate of ₹499 may be charged for orders below the free shipping threshold.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email and/or SMS with a tracking ID and courier details.
- You can track your order directly on our website or through the courier’s tracking portal.
5. Delays or Issues
- In rare cases of delay or failed delivery, please contact our support team for assistance.
- Diamos is not responsible for delays caused by incorrect shipping addresses provided by the customer.
6. Damaged or Missing Products
- If your order arrives damaged or with missing items, please notify us within 48 hours of delivery.
- Share clear photos and your order number via email at contact@diamos.in for quick resolution.
7. Contact Us
For any questions or help regarding your order, reach out to us at:
- 📧 Email: contact@diamos.in
- 📞 Phone: +91 98997 26555
- 🌐 Website: www.diamos.in