Refund, Return & Cancellation Policy

At Diamos, every piece of jewellery is thoughtfully crafted to celebrate modern luxury and timeless elegance. We value your trust and are committed to maintaining complete transparency regarding cancellations, returns, and refunds.

Please review this policy carefully before placing an order.

1. Order Cancellations

  • Orders may be cancelled only before dispatch.
  • Once an order has been shipped, cancellation is not permitted.
  • Cancellation requests must be raised promptly with complete order details.

Important: Personalized or customized jewellery cannot be cancelled once the order is confirmed.

2. Return & Refund Eligibility

A return or refund request may be considered under the following conditions:

  • The request is raised within 48 hours of delivery.
  • The product is unused, unworn, and in original condition, along with:
  • Original packaging
  • Tags
  • Invoice
  • Proof of purchase is mandatory.

All requests are subject to inspection to ensure the highest standards of fine jewellery integrity.

3. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable:

  • Loose lab-grown diamonds
  • Loose gemstones
  • Products purchased during sales, discounts, or promotional offers
  • Personalized or customized jewellery

Exception

Personalized or customized jewellery is non-cancellable, non-returnable, and non-refundable, unless the product is found to have a manufacturing defect or there is a seller error.

4. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery, along with clear photos or videos.

Once verified, Diamos will arrange a replacement or refund, including applicable return shipping costs.

5. Return Shipping Responsibility

  • Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or seller error.
  • Customers are advised to use only insured and fully trackable shipping, declaring the full value of the item, to ensure safe and secure return transit.
  • Diamos shall not be held responsible for loss, theft, or damage during return shipping.

6. Refund Deductions

Approved refunds may be subject to the following deductions:

  • 5% handling and processing fee
  • Applicable payment gateway or transaction charges

These charges cover inspection, logistics, and administrative handling associated with fine jewellery.

7. Refund Processing Timeline

  • Once the returned item is received and approved after inspection, refunds are processed within 48 hours.
  • The refunded amount will be credited to the original mode of payment within 7–10 business days, depending on the payment provider or bank.

8. How to Initiate a Cancellation, Return, or Refund

Please contact us with:

  • Order number
  • Reason for request
  • Supporting photos or videos (if applicable)

📧 Email: contact@diamos.in
📞 Phone: +91 9899726555

Our support team will assist you with discretion and care.

9. Policy Discretion

Diamos reserves the right to:

  • Approve or decline any return or refund request
  • Update or modify this policy at its sole discretion, without prior notice

All decisions are taken in alignment with quality control standards and brand integrity.

10. Governing Law & Jurisdiction

This policy is governed by the laws of India.
All disputes are subject to the exclusive jurisdiction of the courts of Delhi, India.

✨ Our Commitment

Every Diamos creation is designed to be cherished for a lifetime. If you need any clarification or assistance, our team is always here to help.