Refund & Return Policy

Diamos – Refund, Return & Cancellation Policy

At Created Gems (Diamos), customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we offer a transparent and supportive process for refunds, returns, and cancellations.

1. Non-Refundable Items
Refunds will not be issued for:

  • Loose Lab-Grown Diamonds and Coloured Gemstones
  • Items purchased during sales or with promotional discounts
  • Customized or personalized products

2. Refund & Return Eligibility

  • Requests must be made within 48 hours of delivery
  • Items must be unused, in their original condition, with original tags, and in original packaging
  • A valid proof of purchase (invoice or receipt) is required for processing

3. Order Cancellations

  • Orders can be cancelled only before dispatch.
  • Once the order is shipped, cancellation is not possible.
  • To request a cancellation, please contact us before the order is dispatched and provide:
    • Your order number
    • A brief reason for cancellation

Note: No cancellations, returns, or refunds are allowed on personalized or customized jewellery.

4. How to Request a Refund or Return

To initiate a refund, return, or cancellation request, contact us at:

📧 Email: contact@diamos.in
📞 Phone: +91 98997 26555

Please include:

    • Your order number
    • The reason for the request
    • Any supporting evidence, such as photos or videos (if applicable)

5. Refund Deductions

  • A 5% deduction will be applied to all approved refunds to cover transaction and handling charges.
  • Additional payment gateway charges will also be deducted from the refunded amount.

6. Refund Processing & Timeline

  • Once your request is reviewed and approved, your refund will be processed within 48 hours of receiving the returned product.
  • The amount will be credited to your original payment method within 7–10 business days.

7. Need Help?

  • If you have not received your refund within the mentioned timeframe or have any questions, feel free to reach out:
    📧 Email: contact@diamos.in
    🌐 Website: www.diamos.in